If “unprecedented” is starting to feel pretty precedented, you’re not alone.

Shifting economic conditions, evolving workplace expectations, and global events are reshaping how teams operate and how we lead. Underneath it all is a shared reflection many of us are having: what kind of work do we want to create, and how can we shape it to thrive in this environment?

The Rise of Design Thinking Excellence

Thought

What if DesignOps was never the end state, but just a bridge?

    · As AI accelerates execution and roles continue to blur, the value of operations is shifting. It is no longer just about delivery. It is about strategic leadership

    · As design itself becomes less of a defined discipline, DesignOps evolves with it. What emerges is not the end of design, but the expansion of design thinking as a human capability

Time to have some lunch and visit the exhibition. See you back at 2 PM for the afternoon sessions!

Reflections from the Room

What’s Old Is New, What’s New Is Old

Context

As AI rapidly transforms how digital experiences are conceived and produced, UX Operations leaders find themselves at a familiar crossroads: scaling practices, safeguarding quality, and enabling teams to move faster without losing the user. 

While the tools are new, the core challenges: consistency, insight, governance, and collaboration, are not. In many ways, AI is bringing foundational UX practices back into sharp focus.

Leading by Serving: 

Servant leadership isn’t a management style; it’s an applied mindset.

Design Operations Leaders (DOLs) are pulled in every direction. The most effective DOLs are not the loudest voices in the room. The best DOLs clear the path for everyone else.

Servant leadership in Design Operations involves listening deeply, leading with empathy, and putting your team first.

Observation

Design Ops used to run the tools. Now we get to build them.

Answers and experience

    · Vibe-coding internal tools for the design team

    · Pitfalls along the way

    · The mindset shift that unlocked a whole new world

    · Honest stories of successes, and challenges faced (sometimes successfully)

    · Advice when trying this yourself

DesignOps Was Never Really About Design, Was It?

A keynote address to challenge DesignOps leaders and practitioners to rethink their roles

Context