Design Operations is not only an internal function; it’s a strategic capability that can shape how design firms deliver value, scale impact, and operate as trusted advisors to clients.

In this session, Jim will explore how strategic design management and DesignOps intersect to elevate the performance of internal teams and has evolved to become a strategic consulting practice for client engagements.

Frontline experts who have ‘been there’ and ‘done it’ discuss how to use cross-functional collaboration and data-driven decision-making to ensure strategic DesignOps initiatives deliver measurable business impact.

Panellists will: 

  • Share practical frameworks for bridging the gap between high-level vision and day-to-day operations
  • Demonstrate how to leverage analytics and KPIs to validate success

The discussion will highlight how DesignOps can: 

Christelle Maignan is the Lead Ontologist at Inter IKEA Systems B.V., the IKEA franchisor and owner of the IKEA Brand. She oversees the work of the ontologists, knowledge engineers, knowledge modellers, and subject matter experts who are buidling ontologies and taxonomies for the IKEA Knowledge Graph (IKG).