Heidi is a recognized industry leader with 20+ years of experience delivering transformation, operational excellence, and innovative solutions that drive meaningful business results. As the former Senior Director of Production & Business Affairs at Best Buy, she oversaw consumer-facing content delivery, studio operations, and business affairs—scaling content systems at a record pace for one of the nation’s largest omnichannel retailers.

How ROC (Return on Collisions) can be a KPI of desirable intangible human outcomes 

What is Serendipity?

  • In the context of this talk, Serendipity is the unintentional discovery of beneficial resources. 
  • For example, in cities it’s a consequence random collision of strangers leading to flows of ideas and collaborations.

Totally removing random interactions can suppress innovative insights

How Developing Pharmaceutical Manufacturing Processes is like Writing a Cookbook 
(Building a vendor agnostic, production-ready ontology) 

The requirement: 

The recipes used in pharmaceutical manufacturing (CMC) need to be developed and documented in a way that allows an identical product to be manufactured in different locations and potentially at different scales without sacrificing quality.  

Integrating Conversational Agents and Knowledge Graphs Within the Scholarly Domain 

The Problem: 

Large language models (LLMs) have revolutionised question answering, including within the scientific domain. However, scientific question-answering remains significantly challenging for the current generation of LLMs due to their reliance on highly specialised concepts.   

A promising solution: