Mollie Schiffer is Head of Brand Operations at Vinted, Europe’s largest C2C marketplace for second-hand fashion. She started her career in classical music and spent several years as an entrepreneur in hospitality before moving into the corporate world. Her path through the arts, entrepreneurship, and technology gives her a grounded, cross-disciplinary perspective on creative operations, balancing structure with the space teams need to do their best work.
 

Nadia is a Content Operations Specialist, a first-time presenter, professional flowchart-organizer, and self-identified artist/photographer. She specializes in design work, metadata, security, rights management, and digital content delivery.  She has quickly adapted to the rapidly changing media environment and implemented automated systems for digital delivery and rights management.

Your opportunity to visit the exhibition, or head to the Lounge to network and learn from colleagues from around the world. Each Lounge table will represent a different topic:

1. AI & Automation in Cultural Heritage
2. Metadata, Governance & Rights Management
3. Digital Transformation & System Integration
4. Access, Sustainability & Future-Proofing

Background:

Following the relaunch of the National Gallery of Art website, we asked: How can our teams work even closer together to continue creating engaging digital experiences for in-person and online visitors?

Located in the heart of Washington, D.C., the National Gallery of Art houses an internationally recognized collection and welcomes nearly five million visitors annually, engaging even more people online.

 

Covering:

Choosing the right Digital Asset Management (DAM) system can be daunting for museums, libraries, archives, and other cultural heritage institutions. Your collections are unique, your metadata models are complex, and your preservation and access needs often differ sharply from those of commercial enterprises. Yet you still face the same core challenge: how to select a system that balances sustainability, usability, governance, and long-term value.

 

Context:

As museums and other cultural heritage organizations evolve into digitally fluent institutions, the DAM system is no longer a standalone repository. The DAM is the connective tissue linking content, collections, and audiences.

A museum’s broader technology ecosystem spans collections management systems (CMS), digital preservation tools, exhibition design platforms, CRM systems, and public-facing web experiences. Properly integrating DAM within this complex environment remains a formidable challenge.

 

As more museums bring AI into DAM processes, industry professionals are seeking clear guidance on adopting these tools responsibly—while honoring commitments to data privacy, digital preservation, and institutional integrity.

In this session, Terentia CEO Neal Bilow will explore what responsible AI means for the GLAM sector and how institutions can get started. Attendees will learn about Terentia’s approach to building a trusted AI digital repository, where AI systems are powered entirely by an institution’s authenticated data, assets, and metadata.

Preserving digital content for the long term requires performing actions that complement digital asset management activities. This session aims to de-mystify digital preservation, placing digital preservation under the umbrella of the totality of digital asset management and stewardship. 

The NDSA Levels of Digital Preservation* is used as a template to discuss digital preservation policies and procedures that attendees can compare to their own internal practice. 

The Courtauld is a renowned centre for the teaching and research of art history and a major public gallery. The Courtauld Gallery is home to one of the world’s greatest collections of art including much-loved masterpieces ranging from the Middle Ages to present. 

Focusing on how to share assets internally and externally through an integrated system, this session looks behind the scenes at how an integrated Collections Management System (CMS) and Digital Asset Management System (DAM) brings an important collection to the wider community.