When your users say, “the DAM is broken,” what they’re really telling you is that the system doesn’t work for them. At Deutsch Family Wine & Spirits, that feedback became the catalyst for a full-scale DAM transformation – one grounded in user research, technical auditing, and scalable design.
What happens when you stop guessing and start asking? You uncover the real reasons behind low adoption, poor usability, and inconsistent access – and you gain the clarity needed to build a system that actually works.