In this forward-looking session, Chuck Gahun from Forrester will unveil data, insights and forward-looking trends to highlight the critical role of product experiences in the future of commerce. Anchored around 3 key tenets of our commerce evolution, his latest research will be launched in market at this keynote session – aiming to provide product, commerce and digital leaders with a 24- to 36-month outlook on how commerce is poised for exponential growth – with product experiences becoming a key contributor to the growth agenda. 

Robin brings over 30 years of cross industry experience in technology, consumer products, and retail to her work. She helps individuals and organizations bridge the gaps to achieve as they navigate change. As a Media Therapist, Robin helps organizations relieve the disorder and chaos associated with Digital Asset Management (DAM), Media Asset Management (MAM), Product Information Management (PIM), and data management projects.

With a background in Industrial Design, Laura has spent the last 10 years working with notable design agencies in the UK and US, leading and building embedded design teams and project work within large highly complex organisations.

She has a wealth of experience in consulting and providing strategic thinking and execution across e-commerce, education, pharma and financial clients. She joined Fearless to kick off and oversee Service & Business Design, UX and User Research across the company and now operates as Manging Director overseeing the agency as a whole.

Marc Celler is a Sr Director, Business at Rocketium, where he spearheads the ideation and implementation of cutting-edge strategies that harness the power of AI and creative automation. With a profound understanding of the digital content and marketing landscape, Marc is dedicated to transforming how brands approach creative operations. His ability to anticipate market trends and craft innovative solutions has consistently driven growth and positioned Rocketium at the forefront of technological advancements in the creative space.

Marianne is a passionate design leader who often sees the world as a system of connections—whether it’s people, processes, or challenges. She loves figuring out how everything fits together and breaking down complex problems into simpler systems that actually work. If something isn’t flowing the way it should, she’s all about collaborating to find solutions and making things better.