Creative Operations

Henry Stewart Events is the leading producer of Creative Operations content worldwide. Join one of our complimentary webinars, online courses, virtual events, or visit us at conferences in New York, London, Sydney, Melbourne, and Los Angeles.

Welcome to HS Creative Operations
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Ben is a writer, surfer, and father (not necessarily in that order).

His creative reputation has been built over an 18-year career working in Australia and the United States.
In this time, he has won hundreds of local and international awards across dozens of brands at Cannes, D&AD, One Show, CLIO, AWARD, The Webbys and more, as well as multiple Effies.

Introduction

AI is now a core management tool, yet most organizations capture only a fraction of its potential. The challenge is not access but method. This course shows managers, small business owners, independent consultants, and professionals without technical backgrounds how to use AI effectively in daily work.

Claire Small is the Head of Creative, Programme Partnerships at BBC Studios, bringing over 20 years of experience in the international media industry. In her current role, she leads the creative and editorial direction of major global projects, crafting compelling narratives that spotlight the most pressing issues shaping our world. A storyteller at heart, Claire specialises in producing emotive, thought-provoking films for organisations at the forefront of global change.

Patrizia Bertini is Managing Partner at Euler Associates, where she transforms regulatory complexity into competitive advantage. She helps organisations operationalise compliance, embedding AI governance, GDPR, and accessibility directly into product development to turn obligation into opportunity.

Shannon Duncan is the Chief of Staff for DoorDash Marketing, partnering with leadership to drive strategic alignment, operational efficiency, and cross-functional collaboration. She helps translate high-level vision into clear priorities, streamlined processes, and measurable impact across the organization.