Creative Operations

Chelsea is the Innovation Lead at T&P (WPP), overseeing the day-to-day work of the agency’s innovation team. She leads R&D, prototyping and applied GenAI pilots across a range of markets and industries, exploring how emerging technologies can shape creative and next-generation production.

Mollie Schiffer is Head of Brand Operations at Vinted, Europe’s largest C2C marketplace for second-hand fashion. She started her career in classical music and spent several years as an entrepreneur in hospitality before moving into the corporate world. Her path through the arts, entrepreneurship, and technology gives her a grounded, cross-disciplinary perspective on creative operations, balancing structure with the space teams need to do their best work.
 

A design leader with a focus on how people and processes shape outcomes, Sandy works across design and program management while leading Design Operations at Hollaway Studio.

Trained as an architect, his experience has instilled a deep understanding of systems and interdependencies. While this foundation was shaped through work exploring user experience in the built environment, it now extends to how teams design together and how strong design practice supports business goals.

Sam LeGassick is a multidisciplinary creative with roots in Film & TV, later leading commercial content teams delivering campaigns for the world’s biggest brands. At Maker Studios, he bridged the gap between global YouTube creators, brands and top-tier IP, eventually integrating into Disney. Now at Twitch, Sam helps brands and creators unlock real-time engagement through live streaming. Passionate about digital culture and emerging trends, he continues to drive innovation in a fast-evolving media landscape.

Sara Yates is a Senior Design Operations leader at Amazon, where she supports large, global design studios in building greater clarity, consistency, and adaptability as the organisation accelerates into an AI-driven future. She leads work to modernise planning and delivery systems, strengthen collaboration with product and engineering, and introduce practical ways for teams to test and improve how they work together.

As a Design Operations leader, Isabel orchestrates processes and programs to support design teams in creating meaningful impact for real people. Throughout her current tenure at Doctolib, she has led efforts across Design, Research, and Content Operations for the larger Design Organization, and currently supports regular business rhythms such as budget cycles and portfolio planning. She serves as a partner to cross-functional peers as well as design leadership to help keep things running smoothly, whether it's business as usual or helping teams move through periods of change. 

Nina is a multidisciplinary designer and product design leader with over 12 years of experience building apps, brands, complex B2B platforms, design systems, and stellar teams.

She works as Principal Product Designer at Zalando, where she helps shape the strategy and experience vision at ZEOS, their multi-channel logistics solution for fashion and lifestyle brands, and oversees its design system.