Creative Operations

Over the past two decades as a Creative Director and Technologist , Elizabeth has built and lead global teams of designers, engineers and storytellers to create platforms, experiences and brand ecosystems used by billions (with a ‘B’) of people. She’s brought creative leadership and innovation vision at the highest level to Meta, Accenture Song, Grey, Trollback & Co. and R/GA.

Nick is a creative operations leader with over 14 years’ experience across agency and in-house teams. He is currently Head of Creative Operations at BBC Maestro, where he leads the Creative Studio and oversees wider creative operations across the business, combining creative leadership with a focus on building high-performing teams and delivering exceptional work at scale.

Suzanne Darmory is Chief Marketing Officer of The AGNCY, a brand strategist, and a creative leader with more than 25 years of experience helping brands grow, evolve, and connect with their audiences. She has led high performing teams and omnichannel campaigns for Fortune 500 brands including American Express, Chase, L’Oréal, and Verizon Wireless, delivering measurable business impact.

Nora is a digital transformation and marketing leader with extensive experience driving growth, innovation and commercial performance across global brands, disruptive businesses and technology platforms.

Currently Chief Digital Officer for L’Oréal Consumer Products Division UK & Ireland, she leads digital strategy and transformation across media, e-commerce, data, AI and consumer experience.

Andrew Neave is the Creative Operations Manager at E.ON Next, where he oversees workflow optimisation, resourcing and reporting for a team of 20 creatives. He serves as the super-user for Asana across the Go-To-Market department, leveraging AI and automation to drive efficiency and streamline production across departments. Andrew is currently enrolled in the AI & Automation Practitioner L4 Apprenticeship Programme.

Mark Tolson is the co-founder and CTO of Runnit, an AI-native work management system for creative teams. He brings more than 25 years of software development experience, with a strong focus on automating business operations. His CTO experience spans software companies serving the government, legal and creative sectors, combining technical expertise with a practical understanding of how organisations work.

Francesca Buzzeo leads operational strategy and delivery across EMEA at OLIVER, overseeing 750+ professionals in 21 markets. She partners with new business globally to design future operating models that transform how organizations work and shape how AI is built into the way OLIVER and its clients operate.

Originally from Ukraine, I started my career in the creative industry while still at school, working in an animation studio. Since then, I’ve worked across a range of agencies, building my experience from hands-on production to project management and, ultimately, creative operations.

Marco Pignata leads brand marketing and strategy within the EMEA region for Google Health, leveraging cutting-edge AI technologies to make health information more helpful and accessible. By building active, engaged communities, he empowers individuals to take control of their wellbeing and establish a completely new, proactive relationship with their personal health.