Design Operations is not only an internal function; it’s a strategic capability that can shape how design firms deliver value, scale impact, and operate as trusted advisors to clients.
In this session, Jim will explore how strategic design management and DesignOps intersect to elevate the performance of internal teams and has evolved to become a strategic consulting practice for client engagements.
Drawing from experience in strategic design management and running DesignOps inside a firm and advising clients across industries, this talk offers a view of how DesignOps can be leveraged not just to optimize delivery, but to drive strategic alignment, embed design excellence into organizational DNA, and unlock long-term value for clients.