The questions:
- How we can measure the success of DesignOps work when we work on initiatives where we’re not always in control of the outcome?
- When and why is this necessary?
The challenge:
Results may not always align with expectations, yet that doesn’t necessarily reflect the quality or effectiveness of the work undertaken.
Discussing:
How to evaluate DesignOps impact by focusing on behaviours over outcomes; what was done, how it was done, and why those behaviours matter.