Victoria Johnston shares the story behind the creation of a new design skills matrix for NatWest Group. A key initiative of the newly created Group Design Office, the shared framework would span diverse design teams across the bank – each with differing expectations, definitions of skill, and ways of working within a complex, fragmented organisation.
Victoria will explore the highs, lows and practical complexities of bringing together disparate teams around the idea of creating a shared framework. The impact? A shared understanding of design skills and roles that set the foundation for a new era of collaboration.