Events Creative Operations Summit London 2025 Track 1 The Set-Up and Success of an In-House Agency

How to Fit a Square Peg into a Round Hole

The strategic claim

In today’s fast-paced marketing landscape, in-house agencies are no longer a “nice to have” but a strategic imperative for every business undertaking promotion at scale. 

The resulting challenge

Building one from the ground up within the complex structures of a large organisation is no small feat. 

What we did

James Mathers, Head of Operations at Three UK, describes how they transformed an ambitious idea into a thriving in-house creative agency. 

The essential elements and how they were deployed

Anchored by the three key pillars of peopleprocess, and technology. Practical insights on: 

The People

  • Assembling the right blend of talent
  • Fostering a collaborative culture
  • Navigating the challenges of attracting and retaining creative minds within a corporate framework

The Process

  • Balancing the creative freedom of an agency with the rigorous demands of a corporate environment
  • Developing workflows that align with business goals without stifling creativity

The Technology 

  • Leveraging tools and platforms to streamline operations
  • Enhancing collaboration
  • Deliver data-driven creative solutions at scale 

Whether at the start of an in-house journey or optimising an existing set-up - lessons learned and actionable strategies that ensure, with the right approach, even square pegs can fit productively into round holes..

Display Date and Time
28 March, 15:20 GMT
Track
1
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Speaker Groups
Speaker
Individual Course Speaker
Events Event Speaker James Mathers
Programmatic Date Range
-
Session Title
The Set-Up and Success of an In-House Agency