Frequently Asked Questions
See below some frequently asked questions. For more information please contact us.
General
What time does the event start and finish?
Please check the event website for the most up-to-date schedule. Registration typically opens 30–60 minutes before the first session.
Where is the event taking place?
The venue address and directions are listed on the event website under the ‘Venue’ tab and in your confirmation email.
Is the event in-person, virtual, or hybrid?
This is a live, in-person event only.
Social Events
Are there any additional events I need to be aware of?
There will be a pre-event meet up the day before the main conference. Details of this will be announced shortly. The venue is usually around 10 minutes away from the conference venue.
We also host a drinks reception at the end of the event. This is a great opportunity to unwind from a busy day, continue your networking and celebrate a great event.
How can I register for the social events?
You can register for the pre event meet up here. No registration is required for the drink’s reception.
Is there a fee to attend the social events?
There is no additional fee for attending the social event it is a great way to kickstart the conference and unwind after a busy day.
Venue
Getting to the Venue
Creative Operations Summit New York takes place at Convene 117 West you will find the space in the heart of Midtown Manhattan located off of 46th Street, between 6th & 7th Avenue.
Nearby subway lines:
NYC Transit B
NYC Transit D
NYC Transit F
NYC Transit M
47-50th St- Rockefeller Center Station
NYC Transit N
NYC Transit R
NYC Transit W
49 St Station
Nearby Bus Stations
6th Avenue and 45th Street 7th Avenue and 47th Street
Nearby Train Stations
Times Square Station Bryant Park Station Rockefeller Center Station
what3words: ///thus.trick.trucks
Bedroom Reservations
Do you have any available bedroom rate at the venue?
We do not have a bedroom rate available with this venue. There are many viable options through Booking.com and Expedia
Registration & Tickets
How do I register?
There are 3 ticket types: Standard, Solution Provider and Not for Profit. You can see your classification here. They are available for purchase here.
Ticket Releases
The earlier you purchase your ticket, the greater the savings with early bird tickets offerings
Team discounts
Creative Operations Summit New York is the perfect opportunity to get the team together for a day away from the desk. If you are booking a standard ticket. You'll enjoy further savings when you book for teams using a discount code which can be found here. If you are registering under Solution Provider or Not for Profit, please contact simid@henrystewart.co.uk for a unique discount
Do I need to print my ticket?
No need to print your badge at home - we’ve got you covered! Simply provide your last name at check in and your badge will be handed to you.
ID is required to access the building so please remember to bring this with you.
Can I transfer my ticket to someone else?
Yes, they are. To transfer to a new name, search for your confirmation email with the subject line ‘You're In! Confirmation of Creative Operations Summit New York' and follow the registration record link and click ‘Modify Registration’ to amend your details. If you cannot attend, please transfer your ticket to a colleague. If you are unable to transfer your ticket, please contact the events team.
What is the cancellation or refund policy?
Refund and cancellation policies vary by event. The cancellation policy is that we must receive written notification of cancellation no later than forty days before the event date.
I can no longer attend, what are my options?
Please reach out to the event team to discuss the available options for you
Where can I find a list of organizations sponsoring?
You can view the full list of sponsor and exhibitors here.
On the Day
What time should I arrive?
The event is usually open from 8am with sessions starting from 9am. If the Agenda has not be launched yet please keep an eye on your communications from the event team. We recommend arriving at least 20–30 minutes early to allow time for registration and seating.
What should I bring with me?
Please have your confirmation email to hand on a tablet or phone, ID to gain access to the building and anything you need for note taking.
Is there a dress code?
Smart casual is recommended.
Will food and drinks be provided?
Breakfast, lunch and refreshments are provided. Dietary options may be available—please indicate any requirements during registration. For further specific requests, including catering for allergies, please get in touch with the Henry Stewart team.
Is there a cloakroom available?
There is a cloakroom available onsite, please arrive early to allow enough time to store items. Items are left entirely at the owner’s risk. Every effort will be made to take care of all items stored and to return items safely and promptly.
Accessibility
Is the venue accessible?
We would like to make your visit to Creative Operations Summit New York as enjoyable as possible. The venue is wheelchair and ADA accessible and has onsite accessible toilet facilities
Sessions & Content
Will sessions be recorded?
The sessions are not going to be recorded. Presentation decks that have been made available to us will be shared post-event
Can I ask questions during sessions?
Yes, and encouraged! Sessions will include time for Q&A, either live questions or we have an electronic way to answer questions onsite. The access code will be available at the event.
Where can I see the agenda?
The agenda is available on our website under the ‘Agenda’ tab.
Photography & Media
Will photography or filming take place?
Yes, photography and filming may occur for marketing and promotional purposes. If you prefer not to be photographed, please inform the team at the registration desk onsite
Contact
Who can I contact if I have questions before the event?
Please contact the Henry Stewart Events team, details can be found here.
Who should I speak to on the day?
Our onsite event team will be available at the registration desk to assist you.